California Strategic Account Advisor

Job Summary

Serving as the primary relationship manager, the full-time California Strategic Account Advisor will cultivate trusting client relationships and provide strategic consultative services to enhance IT experience, productivity, and network security in a remote environment.

Key responsibilities

• Foster positive relationships with clients and facilitate Strategic Business Reviews to develop and update technology strategies
• Conduct regular risk assessments to manage client satisfaction and oversee critical communications, including project updates and issue resolution
• Collaborate with the technical team to analyze client solutions and recommend operational adjustments for optimal service delivery

Required qualifications

• 3-4 years of experience in customer success or account management, preferably in an IT/MSP environment
• Ability to identify cross-sell and upsell opportunities while managing multiple tasks in a fast-paced environment
• Strong understanding of computer hardware, software, and network concepts, including cloud computing
• Willingness to learn recent technologies and concepts related to the role
• Proven collaboration skills and a customer service-oriented mindset