California Systems Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and basic connectivity issues, working both onsite and remotely as needed.
Key responsibilities:
- Serve as the first point of contact for client support requests, managing ticket documentation and escalation of complex issues
- Provide exceptional customer service while troubleshooting and resolving technical issues for end-user devices and applications
- Collaborate with technical team members to enhance service delivery and contribute to knowledge-sharing activities
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Basic understanding of networking fundamentals and Microsoft 365 administration
- Experience with ticketing systems and remote support tools
Complete Job Description
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