Call Center Advisor

Job Summary

Providing first-tier customer service support, the full-time remote Call Center Advisor 1 - Tier 1 will manage inbound calls, chats, and emails, assisting clients with their needs and resolving issues related to products and services.

Key responsibilities

• Respond to client inquiries via calls, emails, and chats, maintaining accurate records of conversations
• Engage in active listening to identify customer needs and provide effective solutions while striving to meet call center metrics
• Collaborate with other departments to advocate for customers and resolve problems creatively

Required qualifications

• 1+ year of customer service experience
• Proficiency in computer skills, including familiarity with software programs and Microsoft or Google Suite
• Ability to work in a fast-paced, high-volume call center environment
• Capacity to troubleshoot basic technical issues
• Ability to work rotating Saturdays or commit to permanent Saturday shifts