Call Center Agent

Job Summary

To support the mission of the world's largest humanitarian network, the full-time remote Call Center Agent will schedule blood donation appointments, contact donors to enhance donation frequency, and maintain accurate records while providing exceptional customer service.

Key Responsibilities

• Schedule prospective blood donors by making phone calls to set up donation appointments
• Contact active and former donors to increase donation frequency and meet collection goals
• Coordinate reminder calls, follow-ups, and maintain accurate records of donor interactions

Required Qualifications

• High school diploma or equivalent required
• Minimum one year of telephone and customer service or telemarketing experience required
• Computer experience and excellent customer service skills required
• Ability to work effectively with potentially difficult customers in a fast-paced environment