Call Center Agent
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Job Summary
Seeking a motivated Single Point of Contact Call Center Agent, the full-time remote position will manage a high-volume queue of 50-60 inbound calls and execute outbound call campaigns to assist customers experiencing financial hardship.
Key responsibilities
- Provide borrowers with a single point of contact during loss mitigation or foreclosure processes
- Facilitate understanding of assistance programs and options available to borrowers
- Acquire necessary information and documentation from borrowers for retention and disposition options
Required qualifications
- High school diploma or equivalent
- Two to four years of experience in clerical or administrative activities
- Experience in Call Center, Collections, or Loss Mitigation is strongly preferred
- Ability to learn and retain significant mortgage and regulatory information
- Proficient PC skills, particularly in word processing and spreadsheet software
Complete Job Description
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