Call Center Agent - CT
Job Summary
As a remote Call Center Agent - CT, the full-time position will manage inbound customer calls, respond to inquiries, and ensure service level agreements are met while working from home in Connecticut.
Key responsibilities
- Answers customer calls and forwards inquiries to appropriate personnel as needed
- Records call outcomes and updates account histories while processing requests efficiently
- Performs data entry and ensures accurate documentation of customer interactions
Required qualifications
- 2 or more years of customer service experience in any industry
- Knowledge of basic help desk software and Microsoft Office applications
- Strong problem-solving skills for effective resolution of inquiries
- Ability to identify the correct stakeholders for resolving client inquiries
- Commitment to completing a 90-day training period with no absences
Complete Job Description
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