Call Center Agent EDI Support
Job Summary
Supporting healthcare providers, the hybrid Call Center Agent EDI Support will provide technical assistance for EDI transactions, troubleshoot issues, and document interactions while working both remotely and on-site in West Sacramento, CA.
Key responsibilities
- Provide technical support to healthcare providers and trading partners regarding EDI functionality and related inquiries
- Investigate and resolve EDI transaction issues, including claim submissions and eligibility requests
- Document all interactions and troubleshooting steps in the customer relationship management (CRM) system
Required qualifications
- Knowledge of healthcare claims processing and HIPAA-compliant EDI transactions (837, 835, 270/271, 276/277, 278)
- Experience supporting web-based applications or healthcare technology platforms
- Proficiency in using ticketing and CRM systems
- Strong analytical and troubleshooting skills
- Customer service orientation with a focus on provider satisfaction
Complete Job Description
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