Call Center Associate
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Job Summary
Supporting day-to-day call center operations, the full-time Call Center Associate will collaborate with management and vendors to ensure service delivery, handle inquiries, and analyze operational data while working onsite or remotely.
Key responsibilities
- Assist the Call Center Manager in overseeing daily operations and service delivery
- Monitor call center activity and escalate service risks as necessary
- Compile and analyze reports to identify service trends and operational gaps
Required qualifications
- Minimum of 2 years of client-facing customer service or call center experience
- Preferred experience in the Transfer Agent industry
- Experience with vendor relationship management and operational reporting
- Proficiency in Microsoft Outlook and Excel, with report creation experience
- Ability to work independently and collaboratively in a fast-paced environment
Complete Job Description
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