Call Center Customer Service Representative

Job Summary

To provide exceptional service to customers, the full-time remote Call Center Customer Service Representative will manage inbound calls related to truck and trailer breakdowns, schedule preventive maintenance, and assist with service inquiries.

Key responsibilities

• Assist customers with vehicle breakdowns and schedule necessary services while ensuring high customer satisfaction
• Coordinate with technicians and vendors to identify repair requirements and manage workflow effectively
• Process various customer service requests and follow up on inquiries related to billing and compliance

Required qualifications

• High School diploma or GED required
• Three or more years of experience in customer service with a focus on issue resolution
• Knowledge of heavy-duty truck maintenance is a plus
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational skills with excellent time management abilities