Call Center Customer Service Representative

Job Summary

Providing exceptional service as the first point of contact for customers, the fully remote Call Center Customer Service Representative will assist with equipment setups and reorders, answer patient inquiries, and resolve issues efficiently while managing multiple tasks.

Key responsibilities

• Assist customers professionally, maintaining a positive and empathetic attitude at all times
• Coordinate home equipment service requests and verify medical necessity and insurance coverage
• Provide accurate product and service information while striving to meet department metrics

Required qualifications

• High school diploma or GED
• 6 months of relevant customer service experience preferred
• Familiarity with call center software and data entry processes
• Experience verifying insurances and submitting Prior Authorizations is a plus
• Ability to handle multiple tasks simultaneously while maintaining attention to detail