Call Center Dialing Administrator

Job Summary

To support operational efficiency, the full-time Call Center Dialing Administrator will manage the setup, configuration, and administration of outbound calling campaigns using FACS and LiveVox platforms, while working remotely and ensuring compliance with internal policies and FDCPA requirements.

Key responsibilities

• Build and modify calling queues and campaigns in FACS and LiveVox to meet operational needs
• Monitor and adjust active campaigns in real-time to optimize agent utilization and queue performance
• Compile and analyze campaign and inventory data using Microsoft Access and Excel for reporting purposes

Required qualifications

• 2+ years of experience with FACS, LiveVox, or similar outbound dialer platforms
• Proficiency in Microsoft Access for writing and running basic queries
• Solid knowledge of Microsoft Excel, including pivot tables and basic charting
• Understanding of outbound contact center metrics such as contact rate and conversion
• Ability to troubleshoot dialer configuration issues in real-time