Call Center Manager
Job Summary
Leading a team of call center associates, the full-time Call Center Manager will oversee daily operations, provide training and support, and ensure quality and productivity goals are met in a remote environment.
Key responsibilities
- Oversee daily team activities and monitor key productivity indicators
- Onboard new employees and assist in their development to full capability
- Handle escalated calls and communicate solutions for continual improvement
Required qualifications
- 3+ years of management experience, including hiring, training, and coaching
- 3+ years of call/contact center management experience, focusing on inbound and outbound call programs
- Healthcare image scheduling experience preferred
- Bachelor's degree required
Complete Job Description
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