Call Center Operations Manager
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Job Summary
Managing day-to-day operations of a remote call center, the full-time Call Center Operations Manager will oversee staff safety, operational efficiency, and service quality while supporting a team of 500 to 1,000 agents and professionals.
Key responsibilities
- Oversee call center operations, ensuring compliance with client service commitments and operational efficiency
- Develop and implement practices that foster positive employer-employee-client relationships and high employee morale
- Manage recruitment, training, development, and retention of human resources within the call center
Required qualifications
- Bachelor's degree or equivalent work experience
- 5-7 years of call center management experience, including 2 years in operations management
- Experience with strategic initiative development and implementation in call center environments
- Proficiency in Microsoft Office, particularly advanced Excel functions
- Strong analytical skills and experience managing large teams across multiple client programs
Complete Job Description
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