Call Center Patient Access Representative

Job Summary

To support a busy Dermatology specialty practice, the temporary Call Center Patient Access Representative will schedule appointments for new and established patients across five locations, initially training in-person before transitioning to remote work.

Key responsibilities

• Schedule appointments for patients, including office visits and dermatology procedures
• Coordinate scheduling across multiple office locations while managing a high volume of incoming calls
• Ensure accurate patient information is entered into Epic and provide exceptional customer service

Required qualifications

• Previous call center experience, preferably in a healthcare setting
• Proficiency with Epic software
• Strong organizational skills and ability to multitask in a fast-paced environment
• Excellent telephone etiquette and communication skills
• Previous medical scheduling or patient access experience strongly preferred