Call Center Project Coordinator

Job Summary

To support a growing customer service team, the full-time remote Call Center Project Coordinator will manage customer intake and early-stage experiences, guiding clients through their interactions and ensuring smooth transitions to appropriate teams.

Key responsibilities

• Serve as the first point of contact for customers across phone and chat, guiding them toward the right next steps
• Resolve simple issues and maintain clean documentation to facilitate accurate handoffs to downstream teams
• Provide feedback on workflows and contribute to continuous process improvements using AI-assisted tools

Required qualifications

• Experience in customer operations, intake, support, or coordination roles
• Familiarity with SOPs, CRMs, or workflow tools
• Comfort using modern tools, including AI-assisted workflows
• Strong judgment and a proactive learning mindset
• Ability to handle high volumes of inquiries while maintaining attention to detail