Call Center Representative

Job Summary

Providing exceptional customer support, the full-time hourly Call Center Representative will assist customers with vehicle breakdowns, manage service requests, and enhance communication protocols, with initial training conducted onsite in Alpharetta, GA before transitioning to remote work.

Key responsibilities

• Assist customers experiencing vehicle breakdowns and manage communication protocols related to service and scheduling
• Coordinate with technicians and vendors to ensure timely repairs and service productivity
• Handle incoming calls and follow-up inquiries on various topics, including billing and compliance

Required qualifications

• High school diploma or GED required
• Three or more years of customer service experience with issue resolution
• Experience in accounting, billing, or invoicing preferred
• Ability to work flexible shifts, including evenings, weekends, and holidays
• Strong organizational and multitasking skills in a fast-paced environment