Call Center Representative
Job Summary
Handling a high volume of inbound client requests, the full-time remote Call Center Representative III will provide information, process customer profile changes, and ensure first call resolution while documenting interactions in the appropriate systems.
Key responsibilities
- Researches and resolves complex customer inquiries and escalations by applying knowledge of business rules, products, and procedures
- Determines root causes of client issues and coordinates with internal departments for resolution
- Enters semi and non-routine client updates into the appropriate system and serves as a mentor for new hires
Required qualifications
- High School Diploma or GED
- 4 - 6 years of related experience
Complete Job Description
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