Call Center Representative
Job Summary
Providing exceptional customer service, the full-time hourly Call Center Representative will assist customers with vehicle breakdowns, manage workflow with technicians and vendors, and handle administrative tasks, working remotely after three weeks of onsite training in Alpharetta, GA.
Key responsibilities
- Assist customers experiencing vehicle breakdowns and improve customer communications
- Coordinate with technicians and vendors to manage repair requirements and service productivity
- Process customer service requests related to billing, warranty, and compliance paperwork
Required qualifications
- High School diploma or GED required
- Three or more years of experience in customer service with issue resolution
- Experience in accounting, billing, or invoice management preferred
- Ability to work an 8-hour shift between 8:00 AM and 8:00 PM
- Flexibility to adapt to a fast-paced and changing environment
Complete Job Description
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