Call Center Representative

Job Summary

To provide exceptional customer service in a remote capacity, the full-time Call Center Representative - Hospital Billing will manage customer inquiries, resolve billing issues, and document interactions while adhering to performance metrics.

Key responsibilities

• Respond to customer inquiries through various communication channels, providing accurate and timely information
• Clarify and resolve customer issues by identifying needs and implementing effective solutions
• Document all interactions in the CRM system and escalate complex issues to appropriate team members

Required qualifications

• H.S. Diploma or GED required; Associate Degree or some college coursework preferred
• 1-2 years of customer service experience required, preferably in a call center environment
• 1 year of experience in a hospital or physician business office preferred
• Knowledge of insurance collection follow-up or self-pay collections preferred
• Familiarity with medical revenue cycle processes and EOB, Remits, and UB-04s preferred