Call Center Representative
Job Summary
Seeking experienced Call Center Representatives for a remote, contract position in financial services, where they will manage inbound customer service calls, assist clients with retirement and banking inquiries, and ensure high customer satisfaction.
Key responsibilities
- Handle inbound customer service calls professionally and efficiently
- Assist customers with questions related to retirement accounts and banking products
- Document customer interactions accurately and escalate complex issues as necessary
Required qualifications
- 1+ year of Call Center or Customer Service experience preferred
- Experience in Retirement Services, Banking, Financial Services, or a Financial Institution required
- Ability to handle a high volume of inbound calls
- Comfortable navigating multiple computer applications while assisting customers
- Strong attention to detail and ability to follow established procedures
Complete Job Description
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