Call Center Representative

Job Summary

To support a growing patient contact center, the full-time Call Center Representative will manage incoming and outgoing calls to schedule appointments, verify patient information, and ensure compliance with healthcare regulations while working remotely.

Key responsibilities:

• Handles inbound and outbound calls to assist patients and schedule appointments across multiple clinics
• Maintains compliance with federal and state regulations while ensuring accurate patient data entry and insurance verification
• Meets performance metrics for call handling and appointment scheduling to deliver high-quality consumer care

Required qualifications:

• High School Graduate or Equivalent
• 1+ years of experience in healthcare or call center environments preferred
• Previous customer service experience
• Proficient in computer programs such as Email, PowerPoint, Excel, and Word
• Ability to work independently and collaboratively in a team setting