Call Center Representative
Job Summary
To support clients in a remote capacity, the Call Center Representative will manage inbound customer service calls within the banking and financial services sector, providing assistance with their financial service needs during a 6+ month contract.
Key responsibilities
- Handle a high volume of inbound customer service calls related to financial services
- Provide customer-focused support while navigating multiple computer applications
- Participate in 3-4 weeks of paid training to enhance service delivery skills
Required qualifications
- 1+ year of experience in a call center or customer service role, preferably in financial services
- Experience in retirement services, banking, or insurance is required
- Ability to manage a high volume of inbound calls effectively
- Comfortable using multiple computer applications while assisting customers
- Strong verbal and written communication skills
Complete Job Description
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