Call Center Representative

Job Summary

To support customer service operations, the full-time Call Center Representative will manage inbound calls from clients regarding truck and trailer breakdowns and preventive maintenance scheduling while delivering exceptional service in a remote training environment.

Key responsibilities

• Assist customers with vehicle breakdowns and schedule preventive maintenance services
• Coordinate with technicians and vendors to ensure timely service and repairs
• Process service requests and provide updates on vehicle status and related inquiries

Required qualifications

• High School diploma or GED required
• Three or more years of customer service experience with issue resolution
• Ability to work flexible shifts, including weekends and holidays
• Experience in a call center environment preferred
• Strong organizational skills with the ability to multitask in a fast-paced setting