Call Center Representative
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Job Summary
Providing exceptional customer service, the full-time Call Center Representative will manage inbound calls for service scheduling related to truck and trailer breakdowns and preventive maintenance, while working remotely and being flexible to cover all shifts, including weekends and holidays.
Key responsibilities
- Assist customers experiencing vehicle breakdowns and schedule necessary services
- Coordinate with technicians and vendors to ensure timely service and follow-up
- Process various customer service requests and maintain quality communication standards
Required qualifications
- High School diploma or GED required
- Minimum of three years of customer service experience with issue resolution
- Prior call center experience preferred
- Ability to work flexible hours, including weekends and holidays
- Strong organizational skills and ability to multitask in a fast-paced environment
Complete Job Description
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