Call Center Representative

Job Summary

Flexible and customer-focused, the full-time Call Center Representative will manage inbound calls from national accounts and customers, assisting with service scheduling for truck and trailer breakdowns and preventive maintenance while delivering exceptional customer service in a remote environment.

Key responsibilities

• Assist customers experiencing vehicle breakdowns and schedule necessary services
• Enhance service productivity by coordinating with technicians and managing workflow effectively
• Process customer service requests and handle follow-up calls on various topics

Required qualifications

• High School diploma or GED required
• Three or more years of customer service experience with issue resolution
• Prior call center experience preferred
• Ability to work flexible shifts, including weekends and holidays
• Strong organizational skills and the ability to manage multiple tasks