Call Center Representative
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Job Summary
Working remotely on a full-time basis, the Call Center Representative III will manage a high volume of inbound client inquiries, providing information, processing customer profile changes, and directing requests to appropriate teams to ensure first call resolution.
Key responsibilities
- Research and resolve complex customer inquiries and escalations, leveraging a strong understanding of business rules and products
- Determine root causes of client issues and coordinate resolutions with internal departments as necessary
- Document customer interactions and assist in mentoring new hires while participating in departmental projects
Required qualifications
- High School Diploma or GED
- 4 - 6 years of related experience in a call center environment
Complete Job Description
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