Call Center Scheduler

Job Summary

To support a busy dermatology practice, the full-time Call Center Scheduler will manage appointment scheduling, answer incoming calls, and triage inquiries, all while working primarily remotely from MA, NH, RI, NY, or CT.

Key responsibilities

• Answer telephone calls promptly and courteously, providing a friendly and professional experience for patients
• Schedule and confirm patient appointments, ensuring accurate documentation and verification of patient information
• Manage patient rescheduling, reminders, and follow-up calls, including handling voicemail inquiries efficiently

Required qualifications

• High school diploma or equivalent
• Two years of experience in a physician practice or customer service-related role
• Exceptional communication skills with a strong focus on patient care
• Ability to empathize with patients, including geriatric and disabled individuals
• Proficiency in Microsoft Word