Call Center Specialist
Job Summary
Managing a high volume of inbound and outbound calls, the full-time remote Call Center Specialist will provide exceptional customer service, schedule appointments, and assist patients and their families with accurate information regarding healthcare services.
Key responsibilities:
- Handle incoming and outgoing calls efficiently while maintaining professionalism
- Schedule patient appointments accurately using the electronic medical record (EMR) system
- Respond to patient inquiries regarding services, appointment availability, and billing
Required qualifications:
- Associate degree preferred or equivalent relevant call center experience
- 1-2 years of experience in customer service, quality, or auditing
- Bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, or Albanian
- Able to pass a typing test with at least 40 WPM
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Complete Job Description
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