Call Center Specialist

Job Summary

Providing patient access support in a remote setting, the full-time Call Center Specialist will manage appointment scheduling, patient registration, and insurance inquiries while ensuring high-quality customer service and compliance with established protocols.

Key responsibilities

• Receive and respond to patient calls regarding appointments and access requests in a timely manner
• Schedule appointments and procedures according to established guidelines and maintain accurate patient information in Epic
• Verify insurance eligibility and communicate financial responsibilities to patients as needed

Required qualifications

• High school diploma or equivalent required
• Preferred experience in healthcare customer service or inbound call center environments
• Knowledge of healthcare scheduling, registration, and insurance processes preferred
• Strong data-entry skills and proficiency with electronic health records
• Ability to multitask effectively in a high-volume contact center environment