Call Center Supervisor
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Job Summary
Leading a remote team of Patient Success Representatives, the full-time Call Center Supervisor will manage performance, mentor staff, and drive service quality to enhance customer experiences in healthcare.
Key responsibilities
- Lead and manage the performance of a customer service team of up to 40 representatives
- Oversee talent development, performance management, and career growth for team members
- Analyze data and performance trends to identify opportunities for improvement
Required qualifications
- High School Diploma or GED required; Associate or Bachelor's degree preferred
- 5 years of customer service experience within a call center environment
- 4 years of people management experience, preferably with teams of 20+ members
- Strong leadership and organizational skills with the ability to prioritize and multitask
- Proven experience driving results and motivating large teams in customer support settings
Complete Job Description
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