Call Center Support Specialist

Job Summary

Supporting the Member Access Center, the part-time Call Center Support Specialist will manage high-quality inbound and outbound calls, coordinate scheduling, and ensure accurate documentation in a remote environment.

Key responsibilities

• Answer incoming calls promptly and conduct outbound outreach for appointment scheduling and confirmations
• Manage shared inboxes and queues to ensure timely responses and accurate processing of member inquiries
• Document all member interactions and maintain compliance with HIPAA and organizational standards

Required qualifications

• High School Diploma or equivalent
• 1+ years of healthcare experience or similar role
• 1+ years of experience in a call center or healthcare provider front office
• Strong organizational and time management skills
• Proficient with basic computer systems, including electronic health records