Call Center Team Lead
Job Summary
Focused on enhancing client satisfaction, the full-time Call Center Team Lead will manage patient inquiries, oversee insurance billing, and provide support to offshore call center staff in a remote environment.
Key responsibilities
- Handle patient calls and resolve issues related to accounts and billing
- Serve as the primary escalation point for the offshore call center team
- Educate and assist offshore staff while managing updates to patient demographics
Required qualifications
- Experience with Nextech is a plus
- Background in medical billing
- Ability to work under tight deadlines in a fast-paced environment
- Integrity to maintain confidentiality with sensitive data
- Strong teamwork and collaboration skills
Complete Job Description
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