Call Specialist

Job Summary

To support the Carle Direct Transfer Center, the part-time Call Specialist will manage inbound and outbound patient transfer communications, register patient admissions in Epic, and coordinate follow-up and appointment scheduling while working remotely after initial onsite training.

Key responsibilities

• Answer incoming calls and identify customer needs to provide appropriate assistance
• Register patient admissions in Epic and maintain accurate customer information in transfer software
• Coordinate communication regarding bed availability and assist with patient transportation logistics

Required qualifications

• Experience in a healthcare or customer service environment
• Familiarity with electronic health record systems, preferably Epic
• Ability to work evening shifts, including every other Saturday and two additional evenings per week
• Strong organizational skills for managing patient information and departmental logs
• Capability to effectively communicate with healthcare professionals and patients