Cancellation Specialist
Job Summary
Working remotely in a full-time capacity, the Cancellation Specialist will review case information to determine cancellation eligibility, process eligible cancellations for submission to the VA, and maintain accurate case documentation while collaborating with other team members.
Key responsibilities
- Review case comments to assess eligibility for cancellations and process cases accordingly
- Collaborate with other Cancellation Specialists and management to ensure timely submission of cancellations
- Research missed, canceled, or rescheduled appointments and maintain thorough documentation following established procedures
Required qualifications
- High School diploma or GED required
- 2-4 years of related experience required
- Must reside permanently in the Continental US
- Willingness to attend training Monday-Friday for 5 weeks with no planned absences
- Ability to work a schedule Monday through Friday, either 8:00 AM-5:00 PM or 9:00 AM-6:00 PM Central Time after training
Complete Job Description
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