Card Support Specialist
Job Summary
Providing exceptional customer support, the full-time remote Card Support Specialist will manage card applications, modifications, and terminations while assisting internal and external stakeholders with inquiries related to corporate travel and procurement card programs.
Key Responsibilities:
- Resolves card applications, modifications, and terminations accurately and timely, adhering to service level agreements
- Answers customer inquiries and performs transactions while documenting and tracking service in a case management system
- Collaborates with team members to address complex customer questions and enhance service delivery
Required Qualifications:
- 1-2 years of customer service experience, preferably in a corporate card program
- Hands-on experience with M365 Applications, Internet Explorer, Teams, and Outlook
- Basic understanding of networking technologies and protocols
- Experience with case management systems and knowledge base systems
- High school diploma or bachelor's degree
Complete Job Description
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