Care Access Representative

Job Summary

Serving as the first point of contact for patients, the full-time Care Access Representative will assist with patient registration, schedule outpatient appointments, and manage communication in a remote call center environment.

Key responsibilities

• Ensures excellent customer service and meets call quality and scheduling standards
• Verifies patient information and follows established workflows in Epic for registration and scheduling
• Handles telephone communications, directing calls, and scheduling appointments for various clinics

Required qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement
• One year of customer service and/or clerical experience