Care Access Representative

Job Summary

Serving as the first point of contact for patients and staff, the full-time Care Access Representative will manage patient registration, schedule outpatient appointments, and coordinate communication in a remote setting.

Key responsibilities

• Ensures excellent customer service in a busy call center or outpatient environment while meeting registration and scheduling standards
• Verifies patient information for accuracy and safety, following established workflows in Epic
• Schedules patient appointments and reschedules cancellations as needed, while actively participating in departmental quality assurance efforts

Required qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement
• One year of customer service and/or clerical experience