Care Access Representative

Job Summary

Serving as the first point of contact for patients and staff, the full-time Care Access Representative will assist with patient registration, schedule outpatient appointments, and manage communication in a remote call center environment.

Key responsibilities

• Ensure excellent customer service by demonstrating a caring and professional attitude in a busy call center or outpatient clinical environment
• Verify and maintain accurate patient information for safety and billing accuracy while following established scheduling workflows
• Answer telephones, direct calls, and schedule patient appointments, actively rescheduling cancellations as needed

Required qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement
• One (1) year of customer service and/or clerical experience