Care Access Representative

Job Summary

Serving as the first point of contact for patients, the full-time Care Access Representative will manage patient registration, schedule outpatient appointments, and coordinate communication within a remote call center environment.

Key responsibilities

• Ensures excellent customer service by demonstrating a caring and professional disposition while meeting call quality and scheduling standards
• Verifies key patient information for accuracy to ensure patient safety and billing accuracy, following established workflows in Epic
• Schedules patient appointments and actively participates in departmental quality assurance by applying feedback to reduce errors

Required qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement
• One (1) year of customer service and/or clerical experience
• Experience with patient registration and scheduling workflows preferred
• Familiarity with Epic or similar electronic health record systems is a plus
• Ability to work effectively in a team-oriented environment