Care Access Representative

Job Summary

To support the primary care scheduling team, the full-time Care Access Representative will manage patient registration, schedule outpatient appointments, and coordinate communication while working remotely Monday through Friday from 8 am to 5 pm.

Key responsibilities

• Provide excellent customer service by maintaining a positive and professional demeanor in a busy call center environment
• Verify and update patient information, ensuring accuracy for safety, billing, and scheduling processes
• Schedule patient appointments and manage cancellations, while also participating in departmental quality assurance initiatives

Required qualifications

• High school diploma or GED required; higher-level degree may substitute
• One (1) year of customer service and/or clerical experience