Care Access Specialist

Job Summary

Providing compassionate support and guidance, the full-time remote Care Access Specialist II will facilitate patient access to mental healthcare services, manage onboarding processes, and ensure a smooth transition into care while maintaining accurate documentation and fostering relationships with clients.

Key responsibilities

• Accountable for connecting patients to care and ensuring they keep their first appointments through proactive follow-up
• Guide patients through their care journey by providing information, reassurance, and support while coordinating clinician matching and scheduling
• Maintain accurate client records and collaborate with teams to enhance the patient experience and streamline access to care

Required qualifications

• High School Diploma, GED, or equivalent required; Associate degree or some college coursework preferred
• 1-2 years of experience in a customer service call center or similar client-facing role required
• Experience in healthcare or behavioral health preferred
• Strong organizational skills with the ability to manage multiple tasks and follow-ups effectively
• Basic understanding of healthcare workflows and experience using electronic health records and scheduling systems