Care Advocate

Job Summary

To support a growing virtual provider of women's behavioral health services, the full-time Care Advocate will serve as the primary point of contact for patients and providers, assisting with appointment scheduling, maintaining patient records, and ensuring effective communication in a remote environment.

Key responsibilities

• Address patient and provider inquiries with empathy and professionalism
• Manage scheduling and rescheduling of patient appointments to enhance engagement
• Maintain accurate patient records and documentation in compliance with privacy regulations

Required qualifications

• 1-2 years of experience in a patient support, customer service, or healthcare-related role
• Experience working in a remote environment
• Strong organizational and multitasking abilities in high-volume settings
• Proficiency in standard office applications, such as Google Suite
• High school diploma or equivalent; coursework in healthcare administration is a plus