Care Center Representative
Job Summary
To support individuals and families during critical moments, the full-time remote Care Center Representative will respond to emergency and non-emergency calls, provide compassionate customer support, and monitor medical alerts while ensuring accurate record-keeping and communication.
Key responsibilities
- Answer incoming calls and dispatch responses based on established protocols
- Provide empathetic support and monitor medical alerts during high-pressure situations
- Record call details and maintain accurate customer information in real-time
Required qualifications
- High School Diploma or GED required
- 0-1 year of customer service experience, preferably in a contact center or healthcare setting
- Proficient typing skills (35 WPM) and familiarity with customer service software
- Ability to work flexible hours, including weekends and overtime as needed
- Minimum internet speeds of 50Mbps download and 25Mbps upload required
Complete Job Description
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