Care Consultant

Job Summary

To support families navigating the complexities of aging, the part-time Care Consultant will serve as the first point of contact for prospective clients, providing empathetic guidance and support while managing outreach and engagement efforts remotely.

Key responsibilities

• Serve as the primary contact for prospective clients, responding to inquiries and guiding families through available services
• Assess caregiver and patient needs to determine appropriate care pathways and manage outreach efforts to meet performance goals
• Collaborate with clinical and service teams to ensure seamless communication and support for families requiring additional resources

Required qualifications

• 2+ years of experience in customer service, client success, or care coordination roles
• Experience working with older adults or family caregivers in healthcare or social services environments
• Familiarity with dementia care or aging-related conditions is preferred
• Comfortable using technology and operational tools such as CRMs and EHRs
• Demonstrated ability to work towards performance goals in a fast-paced environment