Care Coordinator

Job Summary

Providing compassionate and efficient support to members, the remote Care Coordinator I will manage inquiries, urgent requests, and care coordination workflows while collaborating with clinical providers and operations teams.

Key responsibilities

• Serve as the primary point of contact for member inquiries through various communication channels
• Support complex scheduling and care coordination workflows, including clinical and specialty services
• Triage urgent requests and escalate member concerns using established protocols

Required qualifications

• 1+ year of experience in customer service, patient/member support, or care coordination
• Comfort with phone and chat communication to support members
• Ability to manage multiple tasks and prioritize urgent requests
• Familiarity with technology including Google Workspace and scheduling tools
• Authorized to work in the United States