Care Coordinator (Patient Access)

Job Summary

Hiring a full-time Care Coordinator (Patient Access) to support patient access and referral processing in a remote call center environment, focusing on inbound/outbound calls, accurate documentation, and guiding patient accounts through approval/denial while providing empathetic support.

Key responsibilities

• Handle inbound and outbound calls; identify needs and provide one-call resolution when possible
• Create and complete accurate referrals and applications; manage patient accounts from initial referral through final approval/denial
• Perform real-time documentation and data entry in proprietary software while addressing patient/provider/physician questions and concerns

Required qualifications

• High School Diploma/GED (or equivalent experience)
• 1-3 years related experience preferred (call center, patient services, customer support)
• Strong computer skills: data entry + Microsoft Office (Excel/Outlook/Word)
• Knowledge of Medicare/Medicaid/commercial insurance and benefits verification preferred
• Ability to multitask in a high-volume environment with strict accuracy expectations