Care Experience Specialist

Job Summary

Supporting clients and families throughout their treatment journey, the remote Care Experience Specialist will provide care coordination, manage client communications, and act as a liaison between clients and internal teams in a full-time capacity.

Key responsibilities

• Answer inbound calls, emails, and texts to resolve patient and family concerns efficiently
• Coordinate with internal teams to support client-related requests and improve patient experiences
• Identify gaps in treatment attendance and proactively reach out to clients to address issues

Required qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a customer/patient success or support role
• Experience working with young adults and adolescents in a healthcare setting preferred
• 1-2 years of Salesforce experience or equivalent CRM platform required
• Knowledge of HIPAA policies and procedures