Care Management Assistant

Job Summary

Managing member intake and referral processes, the full-time Care Management Assistant will work remotely to coordinate care requests, handle inquiries, and ensure efficient service delivery in a high-volume customer service environment.

Key responsibilities:

• Manage the intake of members and admission/discharge information
• Coordinate with hospitals and clinical teams to manage service requests
• Process referrals and prior authorizations, including triage and care coordination notifications

Required qualifications:

• High School Diploma / GED
• 1+ years of healthcare customer service experience
• Experience with Cerner (Electronic Medical Records) and medical terminology
• Proficiency in Microsoft Word and Excel
• Ability to work four 10-hour shifts per week, including rotating weekends and holidays