Care Management Coordinator
Job Summary
Providing essential administrative support, the full-time Care Management Coordinator will perform outreach, handle inbound calls, and schedule services remotely, ensuring effective communication between members, providers, and staff.
Key responsibilities
- Conduct outreach to members via phone to assist with care plan next steps and address scheduling concerns
- Connect members to health plan and community resources to enhance customer care and service quality
- Document and maintain non-clinical member records in compliance with state and regulatory standards
Required qualifications
- High School diploma or GED
- 1 - 2 years of related experience, preferably in a call center or healthcare setting
- Knowledge of health plan activities and resources
- Familiarity with Social Determinants of Health (SDOH) needs
Complete Job Description
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