Care Management Coordinator
Job Summary
Supporting administrative care management activities, the full-time Care Management Coordinator will perform outreach, answer inbound calls, and schedule services while working remotely.
Key responsibilities
- Conduct outreach to members to assist with care plan next steps and connect them to community or health plan resources
- Serve as the front-line support for member and provider inquiries, explaining care plan procedures and protocols
- Document and maintain non-clinical member records in compliance with state and regulatory requirements
Required qualifications
- High School diploma or GED
- 1 - 2 years of related experience
- Knowledge of health plan activities and community resources
- Experience with member onboarding and administrative support
- Familiarity with Social Determinants of Health (SDOH) needs
Complete Job Description
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